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Get a Prescription FAQs

Medicines, simplified.

Shop eligible items with 15% off, or check if you need a prescription first.

Prescription Diet

Preventatives

Medicine

Check if I need a prescription

Trusted by pet parents.
Guided by vets*

15 years

of trusted service

Vet-Approved

essentials only

30K+

pet parents served

Fast Delivery

across Hong Kong
Title

*PetProject now partners with Ohana Animal Hospital, formerly Dr Hugh’s Vet Hospital, to give pet parents a more trusted way to shop essentials online.

PetProject, simplified for you.

Prescription Items

Get 15% discount on prescription diets, preventatives, and meds

Get 15% OFF

Pet Health Check

Check whether you need a valid prescription before purchasing

Take the 45-second quiz

Delivered to you.

Skip the wait. Get your medicines delivered from our sister clinic to your door.

Not sure if you need a prescription?

PetProject is the online extension of care from Ohana Animal Hospital, formerly Dr Hugh’s Vet Hospital. If a prescription step is needed, eligible customers may receive a PetProject-sponsored in-clinic consultation at Ohana.

Take the 45-second quiz

I already have a valid prescription

Note: Prescription is sometimes mandatory for your pet's safety.

Trusted by Pet Parents Across Hong Kong

Questions, Answered.

Answers to common questions about ordering, prescriptions, and getting started.

Do I need a prescription for every product?

No. Some products can be purchased directly, while others require vet review or a valid prescription.

What if I don’t have a prescription yet?

Start with the prescription check and we’ll point you to the right next step.

Why is a prescription required for some items?

Because some diets, medications, and treatments should only be used when they are appropriate for your pet’s specific needs.

Why buy online instead of somewhere else?

PetProject offers a more selective, clinic-backed path to the essentials your pet actually needs — with delivery to your door and a clearer process if prescription support is required.

How do I get 15% off my first order?

The offer applies to eligible first orders and can be redeemed during checkout.

How do I use the Canadian Brands promo?

Use code CANADA25 on eligible featured Canadian products to get HK$88 off.

Do you deliver to my door?

Yes, delivery is available for eligible orders.

What can I shop on PetProject?

Prescription foods, preventatives, selected medicines, and curated wellness products.

Helpful Guides

By PetProject

Janaury 26, 2026

Do I Need a Prescription for Pet Products in Hong Kong?

Not every product needs a prescription. Here’s a simple guide to what you can buy now, what may need proof, and what needs a valid prescription first.

By PetProject

February 13, 2026

Ordering NexGard, Heartgard, and Other Preventatives Online: What You Need to Know

Preventatives can be straightforward to order once you know the rules. Here’s when a prescription is needed, when proof of purchase may be enough, and what to upload.

By PetProject

March 01, 2026

No Prescription Yet? Here’s the Easiest Way to Get Started

If you know what your pet needs but haven’t sorted the prescription side yet, this guide walks you through the next step without the usual confusion.

Get 15% Off Your First Order

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