*Terms & conditions apply. PawPoints cannot be combined with Autoship. Free gifts are available while stocks last and may be replaced with another gift if out of stock. PetProject reserves the right to change this policy at any time without prior notice.
What is AutoShip & Save?
AutoShip lets you schedule regular deliveries of your pet supplies, so you never run out of pet essentials, food or even medication ever again. PetProject's AutoShip is not a subscription, but a tool which allows you to set your own delivery schedule with us: you can set a specific date, skip or accelerate your deliveries. We only allow requests for cancellations after 3 successful billing cycles.
How do I set up AutoShip so I can receive a recurring delivery?
On any eligible product page, select “AutoShip & Save” instead of “one-off purchase”. Pick your frequency and add to cart. Discounts for the first and subsequent orders are clearly shown on the product page.
What is the discount offered on AutoShip?
- Customers get 25% off when you start an AutoShip for a new Product
- Up to 3% off on every recurring AutoShip of that product.
On top of that, AutoShip orders are protected by our Best Price Guarantee – if you find the product cheaper online (under our conditions), we’ll match it so you never overpay.
Occasionally, we run promotions where discounts get even higher. Stay tuned for great deals!
What happens if I’m not at home when the delivery arrives?
We can’t guarantee exact time slots, but you can choose your AutoShip date, and orders are delivered the day after payments are processed.
How can I cancel or change my AutoShip?
Cancellations are generally allowed after 3 successful billing cycles. If you have special circumstances (e.g. pet passes away, vet changes diet urgently), WhatsApp or email us and we’ll do our best to help.
To change your AutoShip, log into your account and go to “Manage AutoShip Orders”. From there, you can:
- Click “Change Date” to adjust your next processing date (allow 2 extra business days for delivery).
- Click “Change Frequency” to update how often your order repeats.
Need a hand? WhatsApp us at +852 9728 0060.and we’ll adjust it for you.
What if there’s a price increase to my AutoShip order?
We’ll email you around in advance before any price change kicks in. You can review, adjust or cancel your AutoShip before the new price applies. If a price change slips through and you’re unhappy, our 7-day no-questions-asked return policy still applies (within product conditions).
When will my AutoShip order be delivered
Assuming there are no issues with payment, you will receive your order the day after your scheduled AutoShip date. Extra time may be required for remote areas, in which case you’ll be able to track via SF Express.
What is the dispensing fee for AutoShip orders and prescriptions?
The dispensing fee is a fixed fee from our sister clinic for safely storing and dispensing medical products.
Can I pause or skip a single AutoShip delivery? How do I see all my current AutoShip orders in my account?
Instead of pausing, we encourage customers to skip or schedule a future date so we can anticipate your demand and stock up for you.
To do so, go to your AutoShip management page, you can skip the next delivery or move the date forward/back.
Can I change my AutoShip shipping address or payment method?
Yes. Update your address or payment details in your account, then double-check your AutoShip settings to ensure the change is applied. If you’re not sure it’s updated correctly, WhatsApp us at +852 9728 0060.