Returns & Refunds
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a full refund.
All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.
Purchase made via discount codes, partner offers, reward points or store credit.
For orders fully or partially paid by discount codes, reward points or store credit, refunds will be issued in the form of store credit which can be used for future purchases from either of our sites lifeproject.hk and petproject.hk.
Return Shipping Arrangement
If you received a wrong or defective item from us, first of all, we really apologize, secondly, we'll cover the return shipping costs and send you the correct item asap. Don't forget, you only have 30 days to get in touch with us about your problem.
If you would like to return the product/s for any other reason, we are happy to take the product back while delivering your next purchase.
Alternatively, you can also come and drop off / post/ courier the items to our warehouse Unit F, 12/F, Block 1, Golden Dragon Industrial Centre, 152-160 Tai Lin Pai Road, Kwai Chung, Hong Kong. However, in case you would like us to pick up the products, we would ask you to bear the return shipping charges.
All return credits and refunds are processed within approximately 7-10 days of receiving the products back in our warehouse.