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Shipping Policy

PetProject.HK & LifeProject.HK now ship most products internationally! International shipping and import fees will be calculated separately and will be charged after purchase. We will contact you with full cost before shipping. Buyer is responsible for custom and duty fees. Not all products are eligible to be shipped to all locations, so in cases where we cannot ship, we reserve the ability to cancel the shipment with a full refund. Please contact us at help@petproject.hk with any questions.

 


 

In general, we provide free shipping to all areas in Hong Kong, Kowloon and New Territories for orders over HK$300, and charge HK$50 flat shipping otherwise. However, there are some exceptions:

 

Ship to Discovery Bay, Ma Wan & Tung Chung

For customers living in Discovery Bay, Tung Chung & Ma Wan who make a minimum purchase of $300, delivery is free if the parcel size is less than 100 cm (size = length + width + height) and below 10 kg. Additional delivery fee applies based on package size and weight :
60-100 cm / < 10 kg: 0
101-120 cm / 10 - 25 kg: $50
121-140 cm / 10 - 25 kg: $80
141-160 cm / 10 - 25 kg: $110

Courier will not handle any package if size over 160cm / 25kg

 

Ship to The Outlying Islands

Residents of Tai O, Cheung Chau, Lamma & Ping Chau Islands will have all packages sent by SF Express. We will provide estimation of delivery surcharge depending on the weight of order.

We will subsidize the shipping cost by giving you HK$50 store credit for your next purchase.

 

Ship to Walk-up Buildings

Please inform us in advance if you live in a walk-up building or if there is no direct lift access. Our driver may refuse delivery if he is not made aware of additional stairways.

 

Surcharges

G/F - 2/F: Free of charge if total shipment is under 20kg. Over 20kg, additional charge of HK$10/kg

3/F or above: Customer will need to collect items from driver on ground floor

 

Ship to Village Houses

For locations that cannot be directly reached by car, the shipment will need to be picked up at the nearest parking area

 

Delivery Schedule and Times:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Our standard shipping time will be 2-4 working days from the date of your order for Hong Kong Island, Kowloon and the New Territories. Deliveries to Islands and more remote places of HK may take up to 5 days. Please contact us to get an estimate for delivery time or to request expedited delivery. We will contact you before delivery.

Our couriers deliver from Monday to Saturday. Sunday is sacred, for hitting that snooze button and taking long walks with loved ones. Orders will be processed on the next working day.